Frequently Asked Questions

Frequently Asked Questions about TruCerts Platform.

Why should my company use TruCerts?

With TruCerts you can:

  • Manage your manufactured assets
  • Track the origin of the assets
  • Check the ownership using the Chain of Custody
  • Rate organizations with whom you have transacted with

Can I try TruCerts for free?

Yes, you can. You can try a fully functional version of TruCerts completely free of cost for 14 days. Simply sign-up for TruCerts, and our team will walk you through the entire process.

When you move to a paid version, all your data will be preserved and migrated on need-basis after you enter the license key. TruCerts Software licenses can be purchased online.

Is there a self-hosted version of TruCerts available?

Yes. You need to purchase a enterprise license to self-host TruCerts in your data-center. Please contact support to get more information about this.

Is there a demo version of TruCerts?

Yes. Please go to TruCerts Website to book a demo and you can try it for yourself.

Is TruCerts accessible from mobile devices?

Yes. TruCerts is accessible via mobile web interface. But there are no official mobile apps for the platform.

Can I build a TruCerts based mobile app for my company?

Yes. You can use the internal APIs to build TruCerts for iOS and Android. Please contact our support team to build one.

Why am I being told that my organization is already on TruCerts platform?

Someone from your organization must have registered on your behalf to perform transactions and verifications. Please talk to us if you need some more information.

Can I migrate my existing assets and transactions into TruCerts Platform?

You can, with the help of our engineers. We will help you do the migration process without you having to worry about it. There is also a automated migration feature that is coming in the upcoming version of TruCerts.

Does TruCerts track user data?

No. There is no tracker in the system that sends information to a third-party service for analytics.

What browsers are supported?

TruCerts supports major browsers and their versions:

  • Internet Explorer 11 and later
  • Microsoft Edge, latest
  • Firefox (on Mac and Windows), latest
  • Chrome (on Mac and Windows), latest
  • Safari (on Mac), latest

What operating systems are supported?

Any operating system that can run one of the supported browsers can run TruCerts.

What happens if I am not satisfied with my TruCerts purchase?

If you are not satisfied with TruCerts product or service, please talk to us. Our team will work with you to resolve the issue or look for alternatives to get your money back.